Help center

We're here to support you

Find your answer fast, or contact Francisco directly.

Categories

What are you looking for?

Click on any card to discover how it works, step by step.

Getting started

Get DANZ running in under 2 hours: students import, schedule, cards, teachers.

Click to see the steps →

How to start in 5 steps

  1. Log in to your admin (admin.your-school.danz.be).
  2. Import your students via the CSV template (or add manually).
  3. Build your schedule: recurring classes by studio/teacher/style.
  4. Configure cards: 5/10/20-class packs or unlimited pass.
  5. Add teachers with their hourly rates.
← Click to flip back

Schedule & bookings

Recurring classes, cancellations, waitlists, exceptions.

Click to see the steps →

How it works

  1. Create a class: Schedule › Add › style, level, teacher, studio, time.
  2. Enable recurrence: repeats automatically every week.
  3. Handle exceptions: cancel or move a single occurrence.
  4. Waitlist: auto-promotion when a student cancels.
  5. Cancel cutoff: configurable globally or per class.
← Click to flip back

QR scanner & attendance

iPad kiosk mode, undo, offline mode.

Click to see the steps →

How it works

  1. Kiosk mode: open scan.your-school.danz.be on iPad.
  2. Scan the student's QR code (front or back camera).
  3. Validation in 2 seconds: attendance + credit + history.
  4. Undo a scan: possible for 30 seconds after.
  5. Offline mode: scans queued and synced when reconnected.
← Click to flip back

Cards & subscriptions

Plans, top-ups, pauses, promo codes, family sharing.

Click to see the steps →

How it works

  1. Create a plan: Cards › Plans › Add (5/10/20 classes or unlimited).
  2. Sell a card: Student › Cards › Top up.
  3. Pause: vacation, injury (configurable duration).
  4. Family sharing: 1 card = N students from same family.
  5. Promo codes: generate with expiry date and usage limit.
← Click to flip back

Teachers & payroll

Assignments, rates, substitutes, PDF payslips.

Click to see the steps →

How it works

  1. Add a teacher: Teachers › Add (name, email, hourly rate).
  2. Assign to classes: auto-filled when you create the class.
  3. Mark a substitution: edit the specific class occurrence.
  4. Generate payroll: Accounting › Payroll › Period › Compute.
  5. Export PDF: payslip ready to pay, per teacher, per month.
← Click to flip back

Events & parties

Workshops, parties, online ticketing with QR.

Click to see the steps →

How it works

  1. Create the event: Events › Add (title, date, price, capacity).
  2. Online ticketing: public page, 1-click purchase, online payment.
  3. QR by email: sent automatically to each buyer.
  4. Scan at the door: ticket validated in 2 seconds.
  5. Refund: cancel and refund to credit automatically.
← Click to flip back

Automated communication

Reminders, alerts, email notifications.

Click to see the steps →

How it works

  1. 8 pre-configured scenarios (24h reminder, 2h alert, low credit…).
  2. À-la-carte activation: on/off per scenario, in 1 click.
  3. Customisation: edit templates with your text and logo.
  4. Full logs: track every email sent and its status.
  5. Push notifications: optional in your students' browser.
← Click to flip back

Statistics & analytics

Dashboards, at-risk students, geography.

Click to see the steps →

How it works

  1. Overview: average fill rate, revenue, active students.
  2. At-risk students: churn score based on 4 signals.
  3. Teacher performance: fill rate, return rate, satisfaction.
  4. Geography: heatmap by postcode.
  5. Export: CSV for Excel or PDF for reports.
← Click to flip back

Security & access

5 roles, audit log, GDPR compliance.

Click to see the steps →

How it works

  1. 5 roles: admin, teacher, front-desk, student, read-only.
  2. Permissions: precisely configurable per role.
  3. Audit log: who did what, when, on which data.
  4. Encryption: HTTPS in transit, AES at rest.
  5. Backups: daily, kept 30 days, hosted in EU.
← Click to flip back
FAQ

Most common questions

About 2h for basic configuration, half a day for student import + schedule. You'll be supported all along.

Download the CSV template from admin, copy-paste your data, re-upload. The system handles duplicates and errors gracefully.

It needs internet to validate attendance in real time. If your connection drops, scans are queued and synced when connection is back.

No. Everything works through their web browser (Chrome, Safari, Firefox...). They can add your site to their home screen for an app-like shortcut.

All your data is exportable as CSV/PDF. You have 60 days to download what you need before final deletion.

Can't find your answer?

Contact Francisco directly, by phone or email. Reply within 24h.

Contact us